Can I escalate to Financial Ombudsman?

The Financial Ombudsman Service (FOS) situation for UOWN is important to understand:

Not FCA regulated: UOWN isn't currently FCA regulated, which affects FOS eligibility.

Limited FOS access: The Financial Ombudsman typically only covers FCA-regulated firms, so may not accept UOWN complaints.

Payment services: Complaints about Yapily (our open banking provider) might be FOS-eligible as they're FCA-regulated. In rare cases, payments can take up to 24 hours to process.

Alternative dispute resolution: We're exploring joining an alternative dispute resolution scheme for investor protection.

Your rights remain: Lack of FOS access doesn't remove your consumer rights or ability to take legal action.

Trading Standards: You can contact Trading Standards for certain consumer protection issues.

We're committed: Despite FOS limitations, we handle complaints thoroughly and fairly internally.