What if my documents fail Shufti Pro verification?

If your identity verification fails, don't worry - this happens sometimes and can usually be resolved:

Common reasons for failure: Poor photo quality (blurry or dark), expired documents, mismatched information, documents not fully visible, or selfie doesn't match the ID photo.

How to fix it: You'll receive an email explaining why verification failed. Follow the instructions to resubmit with better quality photos, ensuring good lighting, all corners visible, and clear text.

Alternative documents: If one document type doesn't work, try another (e.g., passport instead of driving license).

Manual review: If automated verification keeps failing, contact support for manual review. We can often resolve issues that the automated system struggles with.

Need help? Email us at support@uown.co with your verification issue and we'll guide you through the process.