Help Centre
How can we help?
Search our help centre or browse by topic to find the answers you need.
Getting Started
- What is property crowdfunding and how does UOWN work?
- Who can invest with UOWN?
- Why do I have to verify my identity to sign up?
- Why do I need to take a quiz or classify my investor type?
- What is the minimum and maximum I can invest?
- How do I get started investing with UOWN?
- Is my money protected on UOWN?
- What if I change my mind after investing? Do you have a cooling-off period?
- Any tips for someone new to UOWN?
Investments & Developments
- What kinds of properties can I invest in on UOWN?
- Why do I own shares instead of the property itself?
- How much money will I earn?
- How long will my money be tied up in a project?
- Can I exit my investment early or sell my shares?
- How do you decide which projects to list on UOWN?
- How does UOWN protect my investment during the development?
- Which project should I pick?
- What happens if the developer runs out of money or the project doesn't go to plan?
- How often will I get updates on my investment?
- Can I invest through my company or pension?
- What happens to my investment if UOWN goes out of business?
- Do you do anything to ensure projects are environmentally friendly?
- Can I invest if I live outside the UK?
- What's the difference between UOWN and other property investment platforms?
- How is property crowdfunding different from REITs or property funds?
- How many projects should I invest in?
- Are there any guarantees or insurance on my investment?
- What is an SPV and why does it matter?
- What exactly am I buying when I invest?
Fees
Investments & Payments
- How do I invest in a UOWN project?
- How quickly does my investment payment process?
- How will I receive my returns when a project completes?
- Why must I complete KYC to receive returns?
- Can I change my bank account for receiving returns?
- What happens if a project doesn't reach its funding goal?
- Will I pay fees for investments or receiving returns?
- What appears on my bank statement?
- Can I invest from a business account?
Risk & Strategy
Security
- How is my investment protected?
- Are investor funds held separately from UOWN funds?
- What payment provider does UOWN use?
- Is UOWN’s website and app secure (HTTPS, encrypted)?
- Does UOWN perform independent security audits?
- What happens if UOWN becomes insolvent?
- Are investments FSCS-protected?
- How is data privacy handled?
- What happens in the event of platform fraud?
- Is 2FA available?
- How do I report suspicious activity?
- How do you prevent money laundering?
- Why do you ask for source-of-funds information?
Platform Info & Regulation
Platform & Performance
Tax
- Will I pay tax on my investment returns?
- Are returns subject to Capital Gains Tax?
- Are profits taxed as dividends or other income?
- How do I report investment returns to HMRC?
- Will I receive statements for tax returns?
- Does UOWN offer IFISA or other wrappers?
- If not, can I invest via Stocks & Shares ISA or pension?
- How do I know what tax allowances apply?
- Is there withholding on interest/dividends?
- What if I invest large amounts—do I get taxed differently?
Troubleshooting & Complaints
- What if my documents fail Shufti Pro verification?
- What tech issues might occur during registration?
- Why didn’t my bank deposit reflect?
- Why have I not received project updates?
- What if funds are debited but not invested?
- How do I cancel or amend a transaction?
- How do I update my personal information (email, phone, bank)?
- What if I breach the £50 minimum per project?
- How can I make a complaint?
- What is UOWN’s complaint resolution process?
- How long do complaints take to resolve?
- What if I’m not happy with the outcome?
- Can I escalate to Financial Ombudsman?
- What documentation should I provide?
- How do I request data under GDPR?
- Can I delete my account?
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