How can I make a complaint?
We take complaints seriously and want to resolve any issues quickly:
Email: Send your complaint to complaints@uown.co or support@uown.co with 'Complaint' in the subject line.
Phone: Call us during business hours to discuss your complaint directly.
Post: Write to UOWN Complaints, 3rd Floor, Northgate, 118 North Street, Leeds, LS2 7PN.
What to include: Your account details, description of the issue, when it occurred, what outcome you're seeking, and any relevant documentation.
Acknowledgment: We'll acknowledge your complaint within 24-48 hours and provide a reference number.
Don't delay: Report issues promptly while details are fresh and evidence is available.
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Our support team is ready to help. Get in touch and we will get back to you within 24 hours.
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