What documentation should I provide?

Providing the right documentation helps resolve issues faster:

For payment issues: Bank statements, payment confirmations, transaction references, screenshots of error messages.

For verification problems: Clear photos of ID documents, proof of address, selfies as requested.

For investment disputes: Investment confirmations, email correspondence, dashboard screenshots.

For technical issues: Error messages, browser/device details, screenshots of the problem.

For complaint escalation: Previous correspondence, reference numbers, timeline of events.

Format: PDFs or images are best. Ensure documents are legible and complete.

Confidentiality: Redact sensitive information (like full card numbers) unless specifically needed.