What if I’m not happy with the outcome?

If you're not satisfied with our complaint resolution:

Request review: Ask for your complaint to be reviewed by senior management if handled by junior staff.

Provide new information: If you have additional evidence or context, share it for reconsideration.

Clarify expectations: Sometimes miscommunication about desired outcomes can be resolved through discussion.

Final response: We'll issue a final response letter explaining our position and your options.

External options: As we're not FCA regulated, traditional ombudsman services may not apply, but you have other rights.

Legal action: You retain the right to seek legal advice or pursue civil action if necessary.

Feedback: Even if we can't change the outcome, we value feedback for improving our service.